Shipping & Return Policy
Domestic Return Policy
You can return any item purchased on olipta.com within 21 days from fulfillment. Please note once an order has been confirmed, we are unable to alter, edit or modify any of the details of that order.
Here's how to get a return or exchange started.
1. Complete the online return form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Use the pre-paid USPS Return Label provided by the online return form and take to any location that accepts USPS packages. We will deduct a flat return fee of $10.00, from your refund.
Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Exchanges
If you do wish to exchange your item purchased at olipta.com, you can do so at no additional cost within 30 days from fulfillment.
Fill out the form at Olipta, and select the "exchange" option and select a replacement. As soon as we receive your return, we will ship it to the address from your original order.
You will receive a shipping confirmation email when the package has been dispatched. You can exchange the item for a different size and/or color one time only, but you can always return it by following the instructions in our Return Policy.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email. Please note that the time needed to process your refund may vary based on the payment method used.
Sale Returns
Items marked as Final Sale cannot be exchanged or returned. Items on sale cannot be combined with other offers. If a full price order was placed (not received) within 7 days prior to a sale, we will honor the sale price with a refund of the difference. No exceptions for orders made outside of this window. If an additional markdown offer is made during the sale we will only honor one request of a price difference. For any questions, please email [email protected].
12 Days of Olipta
During the "12 Days of Olipta" promotional offer, all orders can only be exchanged or returned for store credit. Please reach out to [email protected] should you have any questions or concerns.
Shipping
We process orders Monday to Friday. Within 72 hours after your order payment is successfully made, we will process your order and arrange for shipment from the warehouse and ship it on the first day after the processing date. Please note that we do not ship on weekends. Shipping time: 15-25 working days (excluding order processing time) We will email you the tracking number within 72 hours. Due to the large number of orders during the event, the shipping time is longer, but don't worry, I believe you will be very satisfied when you receive the goods
Email: [email protected]